WHAT WOULD YOU LIKE TO KNOW?
Providing Clarity: Answers to Frequently Asked Questions
QUESTIONS & ANSWERS
What are the bags made of?
The tote and calico drawstring bag is made out of 100% 16amp cotton canvas material. The insert is made out of felt.
How long is shipping?
Standard delivery may take between 3-7 business days for metro areas and up to 7-10 days for rural/remote areas after the order is packed and dispatched.
Can I return or exchange?
Returns and exchanges are available for non-custom bags (e.g. if you did not add a custom logo on). Please click here to find out more.
When will my order dispatch?
As a sole owner who also works full-time, please allow 1 to 6 business days for domestic orders to be packed and dispatched. All orders are hand packed and are inspected for faults and defects before dispatch. Please allow an additional 5 business days for orders to be dispatched during a sale & new launch period.
Do you ship worldwide?
At the moment, we only ship within Australia. However, please send an email with your location to firstname.lastname@example.org to see what we can do for you!
Do you offer commercial / bulk discounts?
Yes! An automatic discount will apply for those who spend over $2,500 (20% off), $3,000 (25% off), and $3,500 (30% off). This is inclusive of custom logo add-ons.
If you have any questions please contact us here.
I want to add my business logo, how do I do this?
Simply fill out the form here & we will be in contact with a quote.
Can I pick up my order?
Yes! If you're from the Sunshine Coast there is a option in our check out page to pick up your order from Coolum Beach, 4573. We will be in contact with you to arrange pick up.