- This is for those who purchased a Bambi Bag during our 1st launch.
- This applies to you if you have a physical Bambi Bag on hand with you right now.
- This does not apply to you if you ordered but have yet received your order (e.g. custom embroidered orders).
It has come to my attention that all canvas bags during the 1st launch did not receive reinforced stitching. This was an unfortunate error during the production process.
I deeply apologise for any inconvenience you've experienced and I'm fully committed to ensuring your utmost satisfaction with your Bambi Bag. When I launched Bambi Bags, my goal was to establish a brand that exemplifies the highest standards of quality, integrity, and transparency. This is my way of saying sorry and making things right for you.
There are 2 options you can pick, please read the option and select which one you prefer when you go through our easy return/exchange portal here.
You have 14 days to decide which option to take, if you have not selected an option by 27/10/23 Friday 5:00pm AEST we will automatically issue a 20% refund.
If you decide not to get stitching reinforced, we will not be liable for damaged/faulty items after issuing this refund statement.